Note that Amazon customized products can no longer be returned!

According to Amazon's official announcement, since February 15, 2023, customized and personalized products purchased by buyers in Amazon Mall will not be returned!

The policy sends a clear signal to buyers that the purchase of customized products is final and cannot be returned;At the same time, sellers no longer need to manually approve return requests.

Amazon said that the reason for this policy is that in daily life,Amazon shipping businessIt may be difficult for sellers to accept return requests for customized products, because of the particularity of customized and personalized products, these returned products are not easy to reuse or resell products.Even if the return request is not caused by the seller's problem, if it is not handled properly, it may still receive bad reviews from the buyer, which will increase the order defect rate, make it difficult to operate normally in the later period, and even face the risk of closing the store, resulting in more unnecessary losses.

This policy can reduce the anxiety of returning customized products, better control operating costs and improve profit margins.

It is understood that the policy applies to allShipping from China to Amazon fbaSite, including USA, Canada, UK, Germany, France, Italy, Spain, India.Customized goods that can no longer be returned according to this policy include goods ordered according to buyers' requirements, or goods customized with special names, designs or words.

According to Amazon, the Amazon policy team has communicated with the order defect complaint team about the possible impact of this policy before updating the policy, and the relevant team will prepare appropriate mechanisms to prevent this behavior and avoid sellers from suffering losses due to the following reasons. A malicious complaint.

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